Refund policy
30-Day Money-Back Guarantee
Changed your mind? You have 30 days from the day you receive your order to return it for a full refund – no questions asked.
How to return an item
- Email us at devilleneuvemadeleinepro@gmail.com with your order number and the item(s) you want to return.
- We reply with the return address and instructions.
- Send the item(s) back complete, unused and in the original packaging within 14 days of our reply. Return shipping costs are paid by the customer, unless the item is defective or not as described.
Items sent back without first contacting us cannot be accepted.
Refunds
Once we receive and inspect your return, we refund the full price of the returned item(s) to your original payment method within 14 days. Your bank or card issuer may take a few extra days to post the refund.
Damaged, defective or wrong item
If your order arrives damaged, defective or is not what you ordered, email us within 30 days of delivery with your order number and a photo. We will send a replacement or give you a full refund, at no cost to you.
Cancellations
You can cancel your order free of charge until it has been processed for shipping. Contact us as soon as possible with your order number.
Questions
Contact us anytime at devilleneuvemadeleinepro@gmail.com.